ChampionScott Partners announces the successful appointment of Melanie Shook as Vice President, Customer Experience at Neustar. Ms. Shook has over 16 years of experience in operations management in complex high volume client support centers. Her industry expertise spans telecommunications, web hosting, logistics & security, information technology and corporate business services.
Ms. Shook joins Neustar from T-Mobile where she was General Manager, Call Center Operations. At T-Mobile, she led an 800 seat call center responsible for General Customer Care and Save Services. Within 12 months, Ms. Shook achieved top tier performance from a previously underperforming center operation.
Prior to T-Mobile, Ms. Shook was Executive Director Customer Operations at Recall, a leading provider of effective and secure critical records management. Ms. Shook managed an organization of 125 employees across the United States and Canada, and led the implementation of the North America customer service strategy and operations plan. An Engineer by trade, Ms. Shook held various technical and client services leadership positions earlier in her career.
Ms. Shook earned her BS in industrial engineering from the University of Nebraska-Lincoln and MBA in Technology Management from the University of Phoenix. She is also Six Sigma Greenbelt Certified.
About ChampionScott Partners
ChampionScott Partners is the world’s premier retained executive search firm. Our specialty is senior leadership appointments in technology and technology-enabled companies, including related growth industries. Our client base encompasses both start-ups and global 500 companies. From our offices in Asia, Europe and the US, our partners recruit board directors, CEOs and senior executive leadership. We have successfully recruited senior management for leading companies in the U.S., China, Japan, EU, and India. Our partners proven global operating and executive search expertise is applied to every search and integral to the success of the business strategies that shape our clients’ companies. For more information, visit www.championscott.com.
About Neustar, Inc.
Neustar, Inc. solves complex communications challenges and provides market-leading, innovative solutions and directory services to enable trusted communication across networks, applications, and enterprises around the world. Visit Neustar online at www.neustar.biz.